A1: How to do well in a job interview

English course oriented to developing useful abilities in a business environment, regarding to empathy in a customer service setting

Descripción

English course oriented to developing useful abilities in a business environment, regarding to empathy in a customer service setting. Customer service can be a difficult area, but if you are working there you need to have a human interaction with customers, this is helpful for everybody: the customer will feel supported and you will deal easily with conflicts.

Lo que aprenderás

Students will be able to develop empathy
Students will be able to differentiate the types of customers
Students will be able to be empathetic according the type of customer

Contenido del Curso

Empathy in a customer service setting - 30 minutos

Types of Customers - 20 minutos

Empathy with indecisive customers - 15 minutos

Empathy concept and Types of customers Test - 40 minutos

Empathy with rude customers - 15 minutos

Breaking the ice with customers - 30 minutos

Empathy with angry customers - 30 minutos

Empathy according the type of client Test - 40 minutos

Empathy with Impulsive Customer - 15 minutos

C.U.S.T.O.M.E.R. - 15 minutos

C.U.S.T.O.M.E.R. Test - 40 minutos

Empathy can be learned - 30 minutos

Empathy learned Test - 40 minutos

Empathy in a customer
     $Gratis     $ 99.000  
      100% de descuento
            Tienes la opcion de comprar el certificado emitido
          por la Universidad de la Costa por: $50.000 COP
         
 Precio en dólares: 17,00 US$

         Certificado por:
  Esto incluye:
  • 5 Lecciones teóricas
  • 4 Lecciones prácticas
  • 2 Objetos Virtuales de Aprendizaje
  • 1 Foro
  Duración: 6h
  Certificado por: Multidiomas Ltda
  Categoria: Inglés para negocios
  Autor:  Multidiomas Ltda
  I
dioma:   español

    Descarga la app Mangus
cursos universidad de la costa

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